Introduction
Welcome to Isoko (“Website,” “we,” “our,” or “us”). We want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help. Please read our return policy carefully.
Eligibility
You may be eligible for a return if you have purchased a product directly from our website. To initiate a return, you must have a valid proof of purchase (order number, receipt, or invoice). Products purchased from third-party sellers or other platforms are subject to their respective return policies.
Return Period
Our standard return period is 7 days from the date of delivery. Returned products must be in their original condition, unused, unwashed, and in the original packaging.
Return Process
To initiate a return: Contact our customer support team at support@isoko.com to request a Return Merchandise Authorization (RMA) number. Complete the RMA form provided and include it in your return shipment. Pack the product securely to prevent damage during transit. Ship the product to the address provided along with the RMA number.
Refund or Exchange
Upon receiving the returned product, we will inspect it for compliance with our return policy. If the product meets our criteria, you may choose to receive a refund or exchange for a different product of equal or lesser value. Refunds will be issued to the original payment method, and processing times may vary based on your payment provider.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or damaged product). We recommend using a trackable shipping method for returns.
Non-Returnable Items
Some products may not be eligible for return due to hygiene or safety reasons. These may include but are not limited to personalized items, sale items.
Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer support team immediately for assistance.
Changes to the Return Policy
We reserve the right to update or modify this return policy at any time. Changes will be effective upon posting on our website.
Contact Us
If you have any questions or concerns about our return policy, please contact us at info@isoko.com
